All purchases can be returned or exchanged within 21 days. Skates, frames, wheels, etc. can not be worn or used in any way if you need to return or exchange them. Absolutely no used or worn products can be returned or exchanged and return shipping costs will be the customer's responsibility. Any free items (i.e. DVD) that are opened make the sale final with no returns accepted. Return shipping costs from customer to eRolling is customer's responsibility. Shipping for exchange items from eRolling to customer are the customer's responsibility as well. All returns must be called in 1-888-575-2837. The Free Shipping over $89 promotional credit is lost if returnable items bring the order total under $89. The original shipping cost will be applied and deducted from your credit if the order total drops under $89.
Orders placed before 3 p.m. (Central Standard Time) on in-stock items will ship the same business day (*US Mail shipments take 1 extra business day to ship*). All orders over $89 receive free shipping (Continental 48 states). UPS ground shipments usually take 1-4 business days. We ship UPS Ground, UPS Air Services, and U.S. Mail Priority Mail. We are glad to ship international orders to most destinations.
eRolling.com ships to the following countries: United States, Australia, Austria, Brazil, Canada, China, Denmark, Finland, France, Germany, Ireland, Italy, Japan, New Zealand, Norway, Poland, Russia, South Africa, Spain, Sweden, Switzerland, and the United Kingdom.
Getting the cost for shipping your order is very easy to do. Simply add the items you want to your shopping cart and use the shipping calculator at the bottom of the shopping cart page. Select your country in the drop down menu of the shipping calculator and press "update." You will then see the exact shipping cost for the items you want.
There are two different shipping options for international shipping. Priority Mail and Express Mail from the US Postal Service are offered. Priority Mail is the low cost shipping option and generally takes 6 - 10 business days anywhere in the world. Express Mail offers the fastest delivery times while still being affordably priced. Delivery times for Express Mail will vary but are generally 6 business days.
eRolling.com accepts PayPal, Visa, MasterCard, American Express, and Discover credit cards. All international orders must be shipped to the billing address on file with your card issuing bank or with PayPal.
All prices on eRolling.com are in U.S. dollars. Your card issuing bank should be able to provide the most accurate information for you regarding the current currency conversion rate.
The shipping charges for your order do not include customs fees, import taxes, brokerage fees, or duties. Every country has different regulations on shipments so it's not possible to estimate these fees. If you are not familiar with the customs fees in your country, please check with your local customs office for more information.
All sizes you will see on eRolling.com are in US sizes. All skate and shoes sizes listed are in US sizes unless otherwise specified.
Sizing Chart Conversion: